First name and last name
Telephone number including country code (e. g. +4512345678)
Please enter the details of your request. A member of our support staff will respond as soon as possible.
Enter the place where you purchased the ticket
If you paid with Wallet Pay, you can find your token under “Wallet” on your phone. Tap the card you used, then tap the three dots in the top right corner. Select “Card Number” – your token will appear next to the selected payment method (e.g. Apple Pay). If you paid with MobilePay, please provide the transaction number for the payment. You can find it by opening the payment and selecting “View details” – the transaction number is shown at the bottom.
Your 8-or 10-digit booking number
Your additional 8- or 10-digit booking number
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If you have the receipt, please attach a copy or a photo of it at the bottom of the page.