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Assistance for passengers with disabilities or reduced mobility on FANØLINJEN

Here you will find what you need to know if you require extra assistance when travelling with FANØLINJEN.
 

What is the access like onboard the ferries?

These ferries operate on FANØLINJEN:
  • M F Fenja
  • M F Menja
  • E F Grotte
On all three ferries there is no lift from the car deck to the passenger deck. There are only stairs.
On the E F Grotte there is a stairlift at one end of the ferry, which can be used between the car deck and the passenger deck.
 

Can I stay in the car during the crossing?

Yes, it is permitted to stay on the car deck during the crossing.
Please note:
  • This only applies if no dangerous goods are being transported on the particular crossing
  • Always follow the crew’s instructions

Is there an easier way to get to the passenger deck?

Yes.
If you have reduced mobility or use mobility aids, we recommend:
  • That you board via the ramp from the harbour directly to the passenger deck
  • Here you will find all facilities, such as a café, seating areas and toilets
This is the most accessible solution.
 

How do I order assistance?

If you need help with boarding, departure or during the journey, you must book assistance in advance.

How to do this:

  1. Call +45 70 25 10 25
  2. Book at least 48 hours before departure
  3. Provide details of which crossing you are travelling on and what help you require

When should I arrive at the harbour?

If you have booked assistance:
  • Arrive at least 30 minutes before departure
  • Report to the staff on arrival